How to demonstrate fair treatment of customers

For many Financial Services Providers (FSPs) it is “business as usual” when it comes to treating customers fairly, but it is important to also be able to demonstrate – through business processes – that TCF principles (Treating Customers Fairly) have been embedded in...

“The Wind and the Sun”

My 8 year old daughter asked me to read a story with her the other day about “The Wind and the Sun”. In the story an argument broke out between the wind and the sun about which was the strongest. At that time, a person was walking down the road. The sun and the wind...

Financial Future Worries

With the cost of living rising dramatically around the world in 2022, many households are starting to look nervously at their bank balance. After two years of a pandemic which proved particularly bruising for those working in certain industries, rising inflation is...

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